Welcome to RJ ROPE MFG

Return and Refund Policy

Built on Strength. Driven by Quality.

Last Updated: September 10, 2026

Thank you for shopping at RJ Rope MFG! We want you to love your purchase. If you are not entirely satisfied, we are here to help.

Return Window

  • 30-Day Limit: You have 30 calendar days to return an item from the date you received it.

Eligibility & Condition of Items

To qualify for a return, please ensure that:

  • Item Condition: The item is unused, unworn, unwashed, and in the same condition that you received it.
  • Packaging: The item must be in its original, undamaged packaging.
  • Proof of Purchase: You have the receipt, order number, or order confirmation email.

Non-Returnable & Final Sale Items

In compliance with California state guidelines, the following items cannot be returned or exchanged unless they arrive damaged or defective:

  • Items explicitly marked as “Final Sale,” “Clearance,” or “As-Is” at the time of purchase.
  • Customized or personalized orders.

How to Start a Return

  1. Contact Us: Email our customer support team at sales@rjrope.com
  2. Include Details: Please provide your full name, order number, and the reason for your return.
  3. Approval: Once your return is authorized, we will send you detailed instructions on where and how to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Shipping Costs

  • Customer Responsibility: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Store Error: If the return is due to our error (e.g., you received an incorrect or defective item), RJ Rope MFG will provide a prepaid shipping label and cover all costs.

Refunds & Processing

  • Inspection: Once we receive your item, we will inspect it and notify you that we have received your returned merchandise.
  • Approval Notice: We will immediately notify you of the status of your refund after inspecting the item.
  • Refund Method: If approved, your refund will be processed and automatically applied to your original method of payment.
  • Timeline: Please allow 5-10 business days for your bank or credit card company to process and post the refund.

Contact Information

If you have any questions on how to return your item to us, please reach out: